Terms of Service

Welcome to Siggu. By accessing or using our service at app.siggu.xyz or our desktop application, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By creating an account or using Siggu, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our service.

These Terms constitute a legally binding agreement between you and Siggu, operated as a sole proprietorship under the laws of the Republic of Korea.

2. Description of Service

Siggu is a productivity and connection platform that provides:

• Task Management: Organize tasks with custom groups and due dates
• Personal Journaling: Write private journal entries or publish posts
• Social Connections: Connect with people you care about through an invitation-only network
• Calendar Integration: Sync with Google Calendar to view events
• File Storage: Upload and share images and files
• Coffee Chat: Real-time messaging with your connections

2.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Siggu service for personal or business use
• Create one account per individual user
• Use the service in accordance with your subscription plan
• Access the service through our web application and desktop client

2.2 License Restrictions

This is a Software-as-a-Service (SaaS) subscription model. You do not own the software. You may not:

• Copy, modify, or create derivative works of the service
• Reverse engineer, decompile, or disassemble the software
• Rent, lease, lend, sell, sublicense, or transfer the service to third parties
• Remove or modify any proprietary notices or labels
• Use the service to build a competing product or service
• Access the service through automated means (bots, scrapers) without permission

The license terminates automatically when your subscription ends or if you violate these Terms.

2.3 Service Level Agreement (SLA)

We strive to provide reliable and consistent service. For paid subscriptions (Pro and Business plans):

Uptime Commitment

• Target Uptime: 99.5% monthly uptime (excluding scheduled maintenance)
• Measurement Period: Calculated monthly from the 1st to the last day of each month
• Scheduled Maintenance: Announced at least 48 hours in advance, typically performed during low-traffic hours
• Emergency Maintenance: May be performed without advance notice for security or critical issues

Service Credits

If we fail to meet the 99.5% uptime target in any given month, eligible paid subscribers may request service credits:

• 99.0% - 99.4% uptime: 10% credit of monthly subscription fee
• 95.0% - 98.9% uptime: 25% credit of monthly subscription fee
• Below 95.0% uptime: 50% credit of monthly subscription fee

Credit Request Process:

• Credits must be requested within 30 days of the end of the affected month
• Contact hello@siggu.xyz with your account details and dates of service disruption
• Credits are applied to your next monthly billing cycle
• Credits do not apply to free (Starter) plans
• This is your sole remedy for service availability issues

Support Response Times

We provide email support at hello@siggu.xyz with the following target response times:

• Critical Issues (service completely unavailable): 4 hours
• High Priority (major functionality impaired): 24 hours
• Normal Priority (general questions, minor issues): 48 hours

Important Notes:

• Response times are targets, not guarantees
• Support is provided in English and Korean
• Business plan subscribers receive priority support
• Support is available via email only; we do not provide phone support

Exclusions

The SLA does not apply to service unavailability caused by:

• Your internet service provider or network connectivity
• Your equipment, browser, or operating system
• Factors beyond our reasonable control (force majeure events)
• Actions or inactions by you or third parties
• Suspension or termination of your account for Terms violations

3. User Accounts

3.1 Account Creation

To use Siggu, you must create an account by providing:

• A valid email address
• A secure password
• Accurate profile information

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorized access at hello@siggu.xyz

3.3 Account Eligibility

• You must be at least 13 years old to use Siggu
• If you are under 18, you must have parental consent
• You must provide accurate and complete information
• You may only create one account per person

4. Acceptable Use

4.1 Permitted Use

You may use Siggu for lawful purposes only, including:

• Personal productivity and organization
• Private journaling and content creation
• Connecting with friends and family
• Managing tasks and schedules

4.2 Prohibited Activities

You must not:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Upload malicious code, viruses, or harmful software
• Harass, threaten, bully, or abuse other users
• Spam or send unsolicited messages
• Attempt to gain unauthorized access to our systems or other users' accounts
• Scrape or extract data without permission
• Impersonate others or provide false information
• Use the service for commercial purposes without authorization
• Share your account credentials with others
• Circumvent usage limits or subscription restrictions

5. Content

5.1 Your Content

You retain ownership of all content you create on Siggu, including:

• Journal entries and published posts
• Tasks and notes
• Uploaded files, images, and media
• Comments and messages
• Profile information

5.2 Content License

By publishing content on Siggu, you grant us a limited, non-exclusive, royalty-free license to:

• Store and display your content
• Make your published content accessible to users you've authorized
• Create backups for reliability and disaster recovery
• Process and optimize content for performance

This license ends when you delete your content or account, except for:

• Backups retained for technical or legal reasons (deleted within 90 days)
• Content shared with other users (remains visible to them)

5.3 Content Responsibility

• You are solely responsible for your content
• You must have the right to post all content you upload
• We do not endorse or guarantee the accuracy of user-generated content
• We reserve the right to remove content that violates these Terms

6. Google Calendar Integration

When you connect your Google Calendar to Siggu:

• You authorize us to access your calendar events and metadata
• We will only use this data as described in our Privacy Policy
• You can disconnect your calendar at any time from Calendar settings
• Upon disconnection, all calendar data is immediately deleted from our servers
• We comply with Google API Services User Data Policy

7. Subscription and Payments

7.1 Subscription Plans

Siggu offers the following subscription plans:

7.2 Billing

• Subscriptions are billed monthly at the start of each billing cycle
• Payments are processed by Lemon Squeezy, our payment provider
• You must provide valid payment information
• Subscriptions automatically renew unless canceled
• All prices are in US Dollars (USD)
• Taxes may apply based on your location

7.3 Free Trial and Money-Back Guarantee

• New paid subscriptions include a 14-day money-back guarantee
• Request a refund within 14 days by contacting hello@siggu.xyz
• After 14 days, refunds are handled on a case-by-case basis
• Refunds are not available for subscription renewals

7.4 Cancellation

• You may cancel your subscription at any time from Account Settings
• Access to premium features continues until the end of your billing period
• No partial refunds for unused time
• Your data remains safe when downgrading plans

7.5 Plan Changes

• Upgrades: Take effect immediately with prorated billing
• Downgrades: Take effect at the end of the current billing period
• When downgrading, premium features become limited, but no data is lost

8. Data and Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data.

Key Privacy Commitments:

• We do not sell your personal information
• You own all content you create
• You can export or delete your data at any time
• We use encryption to protect sensitive data

9. Intellectual Property

9.1 Our Property

Siggu and its content, features, design, and functionality are owned by us and protected by:

• Copyright laws
• Trademark laws
• Patent laws
• Other intellectual property laws

9.2 Trademarks

"Siggu" and our logo are trademarks. You may not use them without our written permission, except:

• Fair use in referencing our service
• Attribution when sharing content from Siggu

9.3 DMCA Notice

If you believe content on Siggu infringes your copyright, contact us at hello@siggu.xyz with:

• Description of the copyrighted work
• Location of the infringing content
• Your contact information
• A statement of good faith belief
• A statement of accuracy under penalty of perjury

10. Termination

10.1 By You

• You may delete your account at any time from Account Settings
• Deletion is permanent and cannot be undone
• Your data will be deleted within 30 days

10.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activity
• Fail to pay subscription fees
• Pose a security risk to our service or users
• Abuse or harass other users

10.3 Effect of Termination

Upon termination:

• Your access to Siggu will be immediately revoked
• Your data will be deleted according to our Privacy Policy
• You must stop using our service
• Outstanding fees remain due
• Sections of these Terms that should survive termination will remain in effect

11. Disclaimers

Siggu is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability

We do not guarantee that:

• The service will be uninterrupted or error-free
• Defects will be corrected promptly
• The service is free from viruses or harmful components
• Results from using the service will meet your expectations

12. Limitation of Liability

To the maximum extent permitted by law, Siggu shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, goodwill, or other intangible losses
• Service interruptions or data loss
• Unauthorized access to your account
• Errors or omissions in content
• Third-party conduct or content

Our total liability to you for any claims arising from your use of Siggu shall not exceed the amount you paid us in the 12 months before the claim, or $100, whichever is greater.

13. Indemnification

You agree to indemnify, defend, and hold harmless Siggu and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of Siggu
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Your content or conduct on the service

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Korea, without regard to conflict of law principles.

14.2 Dispute Resolution

• Informal Resolution: Before filing a formal claim, please contact us at hello@siggu.xyz to resolve the dispute informally
• Jurisdiction: Any legal action must be brought in the courts of Seoul, Republic of Korea
• Time Limit: Claims must be filed within one year of the cause of action arising

15. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of significant changes by:

• Posting a notice on our website (siggu.xyz)
• Sending an email to your registered address
• Displaying a notification in the app
• Updating the "Last updated" date at the top of these Terms

Continued use of Siggu after changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using Siggu and delete your account.

16. Miscellaneous

16.1 Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and Siggu regarding your use of the service.

16.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4 Assignment

• You may not assign or transfer these Terms without our consent
• We may assign our rights and obligations to any successor, affiliate, or third party

16.5 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of government, or network outages.

17. Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: hello@siggu.xyz
• Website: https://siggu.xyz
• App: https://app.siggu.xyz

18. Company Information

Siggu operates from the Republic of Korea and is registered under Korean e-commerce law.

• Business Name: Assemble (어셈블)
• Representative: Jongjin Choi
• Business Registration Number: 153-07-02897
• Mail-Order Sales Registration: 제 2025-인천연수구-3381 호
• Business Address: 13-17, Cheongmyeong-ro 31beon-gil, Yeonsu-gu, Incheon, Republic of Korea
• Email: hello@siggu.xyz
• Chief Privacy Officer: Jongjin Choi
• Hosting Provider: Vercel Inc.

Siggu is operated as a sole proprietorship under the laws of the Republic of Korea.